Shipping policy

Please note that your order processing times are separate from the shipping times that you may see at checkout. 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

COVID-19 postal service problems that are outside of your control cannot be estimated. COVID may affect shipping, however if we find out anything that will delay your order we will let you know. Likewise if are waiting, or suspect a delay please contact us:

Email: sales @australianopalcutters.com
Phone: 0411 802 402
Address: 3rd Floor/295-301 Pitt St, Sydney NSW 2000

1. Domestic Shipping Rates and Estimates

At Australian Opal Cutters we are currently offering free shipping on both domestic and international orders.

Local delivery

We offer local delivery and in-store pickup to customers in our area,

Deliveries are made in business hours on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

2. In-store pickup

You can skip the shipping fees with free local pickup at 295 Pitt Street Sydney. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are our advertised store hours (9am-6pm) Mon-Fri. Please have your order confirmation email with you when you come.

If you ring ahead on our office mobile 0411802402 we may be able to meet you on Pitt Street so you can drive by and "kerb-collect". This is subject to availability of team to leave the office!!!

3. International Shipping

We offer international shipping to anywhere in the world. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Australian Opal Cutters is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at sales@australianopalcutters.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Please provide a valid street or office address where possible.

5. Refunds, Returns, and Exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@australianopalcutters.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any questions, concerns, or requests regarding your contact information or this policy, please feel free to get in touch with us using the following details:

Email: sales @australianopalcutters.com
Phone: 0411 802 402
Address: 3rd Floor/295-301 Pitt St, Sydney NSW 2000