Returns, Exchanges and Gift Vouchers
Every care has been taken to describe items that are displayed online accurately, however slight variations may occur with colour reproduction (opals have different directional colours). To the extent permitted by law, we do not warrant that the colour descriptions, colours or other content are error free. Photos are not to scale and at times the carat weights or descriptions may be incorrect. Errors like this do not automatically qualify you for a refund.
We have a 7-day return policy for online purchases, which means you have 7 days after receiving your item to request a return. This also applies to our internet customers per your delivery date from your tracking number.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note we only accept returns if the item is not what was advertised.
You can always contact us for any return questions or concerns at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like items purchased online where the item was delivered as advertised, custom products (such as special orders or personalized items), and modified goods (such as items that have been adjusted, resized, or re-cut in any way). We also do not accept returns for any items purchased in store. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items or gift cards.
Purchases made in store have a 'no refund for change of mind' policy however we will exchange goods if you would like to choose another item from our extensive range.
Online purchases can also be exchanged if there is a change of mind. Just return the item to our Sydney office and once we have your return mail tracking number we can send you the item you have selected. Email the tracking number and your selection link to: firstname.lastname@example.org
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please note that we do not refund in currency, but give credit notes if approved.
We we do not refund for change of mind. If the item was not what was advertised, we will notify you once we’ve received and inspected your return, and let you know if the credit note was approved and you will be able to purchase an alternative product from our shop.
Australian Opal Cutters gift vouchers are a great way to give a gift of a loved one while leaving space for them to select their favourite piece. With over 1000's of items to choose from your gift voucher will go a long way to putting a smile on their face!
Conditions of gift vouchers are as follows. If you purchase a digital gift voucher you will receive a link or a code which will allow the purchase of the gift. Unfortunately we do not have a way to ‘secure’ this once we give it to you, so anyone who has your lin can use it!! So make sure you have a direct link to your loved one and make sure that they, and they only get the discount link!
(As a side note we can give you a “Gift code” with a phrase you choose, like: “MARRYME!” Or “ILOVEYOU”)
If you really need to come in to the store to use your electronic gift voucher then this is possible but you need to let us know in advance so we can check the digital records and make sure that the code is valid and you are the correct recipient (if you drop in without warning you can still select your item and put it ‘on-hold’, but we will need to take time to process the code and check it and cannot guarantee this can be done the same day)
The iVenture Card FREE GIFT offer finished in 2020 so if you have an iVenture card then unfortunately this card is no longer valid (we have asked iVenture to stop promoting this past offer)\
"Opal Cash" Gift Vouchers
In the early 2000's we thought we'd celebrate over 40 years as an Opal business by creating some "Opal Cash" Vouchers. These are fun $ notes with our great founder Graeme Blaiklock on one side. With “Opal Cash” Vouchers there is no expiry date on the voucher however we only honor one voucher per person per day and only off the ticketed price. These are not able to be used on the internet (as we need to sight and receive the ‘Opal cash’ but you can use the internet to find what you like and we may have it in stock when you come in.
With all things the general rule of thumb with certificates is we like to be ‘fair’, so if you have something past the use by date or if someone has given you a number of ‘Opal Cash’ vouchers (without explaining the rules) then please contact us at email@example.com as we will be more than happy to help you in a fair and honest way!