Returns & Exchanges
Every care has been taken to describe items that are displayed online accurately, however slight variations may occur with colour reproduction (opals have different directional colours). To the extent permitted by law, we do not warrant that the colour descriptions, colours or other content are error free. Photos are not to scale and at times the carat weights or descriptions may be incorrect. Errors like this do not automatically qualify you for a refund.
We have a 7-day return policy for online purchases, which means you have 7 days after receiving your item to request a return. This also applies to our internet customers per your delivery date from your tracking number.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note we only accept returns if the item is not what was advertised.
You can always contact us for any return questions or concerns at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like items purchased online where the item was delivered as advertised, custom products (such as special orders or personalized items), and modified goods (such as items that have been adjusted, resized, or re-cut in any way). We also do not accept returns for any items purchased in store. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items or gift cards.
Purchases made in store have a 'no refund for change of mind' policy however we will exchange goods if you would like to choose another item from our extensive range.
Online purchases can also be exchanged if there is a change of mind. Just return the item to our Sydney office and once we have your return mail tracking number we can send you the item you have selected. Email the tracking number and your selection link to: email@example.com
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please note that we do not refund in currency, but give credit notes if approved.
We we do not refund for change of mind. If the item was not what was advertised, we will notify you once we’ve received and inspected your return, and let you know if the credit note was approved and you will be able to purchase an alternative product from our shop.