To ensure that our customers are completely satisfied, we ensure within our customer service policy that we will gladly repair, replace, or refund the cost of the goods, at no cost to you, for defects in materials or workmanship faults for up to 2 years from the original date of purchase.
Our liability under this warranty is subject to Australian Opal Cutters master jeweller, who has extensive knowledge and experience with jewellery, being satisfied that a defect was caused by defective materials or workmanship faults, and was not caused by, or substantially contributed by other factors, or circumstances beyond our control, including (but not limited to), repair works carried out by a jeweller other than us, accidental or malicious damage, or any neglect or misuse of the goods.
The Australian Opal Cutters two-year manufacturer's warranty covers your jewellery against manufacturing faults from the date of purchase. To be covered, the item must have been purchased directly from Australian Opal Cutter's website or in-store and must exhibit a manufacturing fault.
To obtain service under the warranty, proof of purchase is required. Should your jewellery prove defective (at our discretion) following a quality control inspection within two years from the date of purchase, you will be entitled to either a repair free of charge, replacement with the same item, a replacement with a succeeding item if the returned item has been discontinued, an exchange for an item of the value stated on the receipt or a credit redeemable in-store to the purchase value on the original receipt.
To ensure that our customers are completely satisfied, as part of Australian Opal Cutters' customer service policy we will gladly repair goods, replace goods or refund the cost of the goods, at no cost to the customer, for defects in materials or workmanship faults for up to 2 years from the original date of purchase.
Our liability under this warranty is subject to Australian Opal Cutters master jeweller, who has extensive knowledge and experience with jewellery, being satisfied that a defect was caused by defective materials or workmanship faults, and was not caused by, or substantially contributed by other factors, or circumstances beyond our control, including (but not limited to), repair works carried out by a jeweller other than us, accidental or malicious damage, or any neglect or misuse of the goods.
This warranty is void if the goods have been damaged by persons other than authorised Australian Opal Cutters sales or service agents, unauthorised repair persons, or any other factors not due to defects in materials or our workmanship faults.
In the case of replacement, Australia Opal Cutters cannot guarantee that you will receive the exact same model of jewellery. If your model is not available, a jewellery item of equal value and similar appearance will be provided or, if this is not acceptable to you, a refund will be provided.
When posting items to Australian Opal Cutters and Australian Pearl Divers for assessment of damage, we recommend that you use registered Australian Post or a reputable courier such as FedEx or DHL. We also recommend that you keep proof of postage as it is your responsibility to keep track of the goods until they are delivered to our Sydney customer service centre.
Along with your returned item, please include:
Australian Opal Cutters strongly recommends that you insure your items and adequately protect the jewellery during shipment to our Sydney customer service centre. Australian Opal Cutters is not responsible for any goods lost or damaged during transit.
Goods must be received and assessed by our master jeweller before any repairs or refund can proceed.
The customer is required to pay postage for the returned goods, however, if after assessment, it is determined that the defect is caused by defective materials or our workmanship faults, you will be reimbursed the postage cost. Please remember to choose carefully as we do not refund if you change your mind, however so that you are fully satisfied we will gladly exchange or credit any item against a future purchase from our store.
White Gold
White gold jewellery is rhodium plated to enhance its appearance. This rhodium plating, although robust, may not be permanent and may require further plating which is not covered by any of these guarantees. The white gold will be the alloy stated on the invoice.
Every care has been taken to describe items that are displayed online accurately, however slight variations may occur with colour reproduction (opals have different directional colours). To the extent permitted by law, we do not warrant that the colour descriptions, colours or other content are error free. Photos are not to scale.
The prices and descriptions of each jewellery piece on the Australian Opal Cutters website and in store are subject to change at Australian Opal Cutters' discretion without notice.
Goods are returned to Australian Opal Cutters at your own expense. We recommend registered post and retaining Proof of Postage as we do not accept responsibility for items lost or damaged in transit when posted back to us.
Please note. All of our warranty terms and conditions have been drafted to acknowledge the customers rights under Australian Law. If any of our terms and conditions contradict the government standards then please advise management immediately and defer any decision under dispute to the customer.
Consumer law on returns and refunds as a basic premise, a customer has no automatic legal right to return goods to a retailer and seek a refund.
A customer may also claim compensation for any loss or damage caused by faulty goods.
A customer maybe offered a repair, an exchange or a credit note rather than a refund BUT it is the customer's choice.