Warranty and Lifetime Care & Service Program

Australian Opal Cutters stands behind the quality of the jewellery we sell. Jewellery purchased directly from our Sydney showroom or online store is supported by:

1. Your rights and remedies under the Australian Consumer Law;
2. Our additional Two-Year Manufacturer's Warranty; and
3. Our complimentary Lifetime Care & Service Program.

These protections have different purposes and operate alongside one another.

The Lifetime Care & Service Program is a maintenance and servicing benefit only. It is not a lifetime warranty and does not provide an ongoing entitlement to a free replacement, refund or major repair because of age, normal wear, accidental damage or deterioration occurring after purchase.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Your statutory rights are automatic and are not limited by the duration or conditions of our manufacturer's warranty or Lifetime Care & Service Program.

Two-Year Manufacturer's Warranty

Australian Opal Cutters provides an additional Two-Year Manufacturer's Warranty on jewellery purchased directly from our Sydney showroom or online store.

This warranty covers defects in materials or workmanship that become apparent within two years of the original purchase date.

Examples include:

• Manufacturing defects;
• Incorrect assembly;
• Stone settings not properly secured when supplied; and
• Other defects confirmed by Australian Opal Cutters to have arisen from materials or workmanship.

Each claim is individually assessed.

What the Manufacturer's Warranty Does Not Cover

The manufacturer's warranty does not cover damage or deterioration resulting from:

• Normal wear and tear;
• Impact, accidental damage or misuse;
• Lost, chipped, cracked or scratched gemstones;
• Bent or stretched jewellery;
• Chemicals, heat or inappropriate cleaning;
• Failure to follow reasonable care instructions;
• Alterations or repairs by another jeweller;
• Loss or theft;
• Normal wear to claws, chains, clasps, plating or settings; or
• Conditions disclosed before purchase.

These exclusions apply only to the voluntary manufacturer's warranty and do not affect rights under Australian Consumer Law.

How to Make a Manufacturer's Warranty Claim

Contact Australian Opal Cutters before returning jewellery. Please provide your name, contact details, proof of purchase, a description of the problem and photographs where reasonably available.

Australian Opal Cutters will inspect the item and, if the claim is accepted, will repair the covered defect, replace the item with the same or a reasonably comparable item, or provide another remedy agreed with the customer. Nothing in this paragraph limits any remedy available under the Australian Consumer Law.

The customer is initially responsible for securely sending and appropriately insuring the item in accordance with our return instructions. If the claim is accepted as a defect covered by the Two-Year Manufacturer's Warranty, Australian Opal Cutters will reimburse reasonable standard return-delivery and insurance costs on proof of expense and will bear the reasonable cost of returning the item to the customer. If the claim is not covered, transport and insurance costs remain the customer's responsibility unless the Australian Consumer Law requires otherwise.

Lifetime Care & Service Program

In addition to the manufacturer's warranty, Australian Opal Cutters offers a complimentary Lifetime Care & Service Program for eligible jewellery purchased directly from us.

The program is available to:

• The original purchaser; or
• A documented gift recipient who can demonstrate the jewellery was originally purchased from Australian Opal Cutters.

For the reasonable serviceable life of the jewellery, eligible items may be returned for routine maintenance services without a labour charge, including:

• Professional cleaning;
• Polishing;
• Inspection and general condition assessment;
• Tightening loose claws or prongs where they remain structurally serviceable; and
• Other minor servicing considered appropriate by Australian Opal Cutters.

All servicing is subject to inspection and approval.

Work Not Included in the Lifetime Care & Service Program

The Lifetime Care & Service Program does not include:

• Replacement of missing, chipped, cracked or damaged gemstones;
• Rebuilding or re-tipping worn claws or prongs;
• Major structural repairs;
• Replacement of chains, clasps, settings, shanks or other components;
• Precious metals, gemstones or replacement materials;
• Resizing, remodelling or engraving;
• Damage caused by accidents, misuse or neglect;
• Repairs made necessary by work performed by another jeweller;
• Specialist external services;
• Postage, courier, insurance or transport costs;
• Substantial workshop labour beyond routine maintenance;
• Updated valuation certificates or insurance valuations;
• Replacement of jewellery simply because it has become old, worn or reached the end of its serviceable life; or
• Refunds, replacements or free major repairs after expiry of the Two-Year Manufacturer's Warranty unless required by Australian Consumer Law.

Where replacement materials or substantial workshop labour are required, Australian Opal Cutters will provide a quotation before any paid work proceeds.

Valuations

Valuation certificates may be prepared or updated at the customer's request.

Valuations are performed at the fees applicable at the time of the request.

A valuation represents Australian Opal Cutters' professional opinion at the date of inspection. It is not:

• A guarantee of resale value;
• An investment guarantee;
• An offer to purchase the jewellery; or
• A guarantee that an insurer will accept the valuation.

Customers should confirm their insurer's documentation requirements.

Meaning of "Lifetime"

For the purposes of the Lifetime Care & Service Program, "lifetime" means the reasonable serviceable life of the jewellery item. It does not mean the lifetime of the purchaser.

The program may cease where:

• The jewellery can no longer be safely serviced;
• Essential components are missing;
• The item has been materially altered; or
• Continued servicing would create an unreasonable risk of damage.

Repairs carried out or approved by Australian Opal Cutters do not automatically end eligibility.

Where another jeweller has worked on only one part of an item, Australian Opal Cutters may continue servicing unaffected parts at its discretion.

Contact

Warranty Provider:
Australian Opal Cutters Pty Ltd
Level 3, 295-301 Pitt Street
Sydney NSW 2000
Australia
Telephone: +61 411 802 402
Email: sales@australianopalcutters.com

Please contact us before returning jewellery for inspection or servicing.