Why Choose Us?

Australian Opal Cutters is quite possibly Sydney's best-kept secret. With over 60years’ experience, we have served over 1,000,000 customers from over 40 countries!

We offer FREE Standard shipping within Australia*. Upgraded shipping options are available for nominal fees. When you order online Australian Opal Cutters will typically ship the same day or the next business day, we are available 24x7 via chat or email.

Eligible products purchased through our online store may be returned within 30 days of delivery for a refund, exchange or store credit. Conditions and exclusions apply. Customers are responsible for return delivery and insurance costs for change-of-mind returns.

We are family owned and have been in the gemstone business for four generations. Just like a traditional family jeweller, we personally work with customers to create their dream jewelry piece.

We wholeheartedly believe our jewelry has exceptional value and quality. We offer refunds if any authorised jewelry assessor values a piece for less than the purchase price and can show you a comparable product (conditions apply). We also have an “at cost” replacement guarantee for any accidental damage or loss.

We ethically source the highest-grade Australian Opals and Gemstones directly from the mines. The bulk of our gemstone jewelry is manufactured by us in-house, enabling us to cut out all middlemen and pass the savings on to you.

Eligible jewellery purchased directly from Australian Opal Cutters is supported by rights under the Australian Consumer Law, our additional Two-Year Manufacturer’s Warranty and our complimentary Lifetime Care & Service Program. Lifetime Care provides eligible routine maintenance services and is not a lifetime warranty. Terms, conditions and exclusions apply.

To ensure that you are completely satisfied, we will gladly repair goods, replace goods or refund the cost of the goods, at no cost to you, for defects in materials or workmanship faults for 1 year from the original date of purchase. Again this is subject to the item being inspected by management.

All our gems are ethically mined, conflict-free, and untouched by human exploitation. Every piece of Jewelry comes with a certificate of authenticity, providing you with 100% confidence in the quality of your purchase. Every two years, we re-evaluate your purchase free of charge and send you an updated certificate.